FAQ's
Find quick answers to your most common questions — from shipping and returns to sizing and styling. Still need help? Feel free to get in touch with our team.
Orders
Below are some of are common questions about orders
How do online orders work?
- Browse for your perfect item.
Browse online for your perfect dress. Once decided, submit the hire form required. Please provide any notes to your order in the section provided. - Confirm your order.
We confirm your required date(s), shipment details or pick up from studio, and finalise payment; the dress is yours! - Return.
Depending on what options you have chosen through your hire form, either place your dress in the prepaid ($15) return satchel on the agreed return date period or return it back to our studio. We also take care of the dry cleaning – it’s that easy!
Do you have a place where I can try on the dresses?
At Soken Boutique, we’re all about making your rental experience seamless and stress-free — especially for those who love to try before they rent.
Our studio, located in 12 Osmand St, Wanniassa ACT 2903 offers in-store appointments so you can try on your favourite styles in person before making your selection.
Can I get a dress today?
Yes – same-day hires are available for in-store pickup, subject to availability. Just contact us or book an appointment to check what styles are ready to go today.
Not sure where to start? We’re here to help!
If you're feeling overwhelmed or unsure which dress is right for your event, give us a call! Our team is more than happy to guide you through the options and help you find the perfect style for your occasion. Whether it’s a formal, birthday, wedding, or last-minute event — we’ve got you covered.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Is shipping included in the rental price?
Yes, express shipping & delivery are already included in the price.
How long does shipping take?
We ship all hire items via Express Post through Australia Post. Delivery typically takes 1–2 business days to metro areas within Australia.
If you're located interstate or in a rural area, we strongly recommend selecting an 8-day hire period to allow for any unforeseen postal delays. For 4-day hires, please ensure your booking starts 2 days before your event date to allow enough time for delivery.
Can I return my rental in-store instead of posting it back?
Yes! If you're local to our studio, you're welcome to return your rental in-store on or before your return due date. Otherwise, use the prepaid return satchel included in your order and drop it at an Australia Post Office or yellow Express Post box by 4pm on the due date.
What if my item doesn’t arrive on time or doesn’t fit?
We understand how important timing and fit are! If your item doesn’t arrive in time due to postal delays or doesn’t fit properly, please contact us on the same day of delivery. We’ll do our best to offer a solution, including a credit note or an alternate dress depending on availability and the situation.
Products
Below are some common questions about our products
What sizes do you stock?
We currently stock sizes 2 to 16, and we're always working to expand our collection to offer more styles that celebrate every body and every occasion.
Do I need to dry clean my item after wearing it?
Nope — we take care of all dry cleaning for you! Simply return your item after wear, and we’ll handle the rest.
What if I mark or damage the item while wearing it?
We understand that accidents happen! Minor marks or damages are covered by your FREE Damage Insurance, and we take care of small repairs at no extra cost. For more significant damage, additional charges may apply in line with our Terms & Conditions — up to the RRP of the item.